Frequently Asked Questions

Question

Accepted Answer

Metro Cities (Mumbai, Delhi, Bangalore, Kolkata, etc.): 4-6 Days

Tier 2 Cities: 6-8 Days*

Rest of India: 6-8 Days*

Express Delivery: 72-96 Hours* (Wherever Applicable - No guarantee)

2. How can I track my order?

As soon as the order is shipped from our warehouse, you will receive an email with your tracking number and an active link to track it live. We urge you to enter your email id while placing the order to get all updates related to your order.

3. At what time of the day will my order be delivered?

Once your package is Out for delivery, you will receive a call from our logistics partner for the delivery of your order. They will be able to confirm the time of delivery.

Packages are delivered using an OTP for verification and we request you to keep you phone handy while receiving the package for OTP verification purpose.

4. What will happen if I miss my order/package delivery?

Do not worry! Every order is attempted thrice for delivery before it returns to our warehouse. So, you have another chance! Don’t miss it again! Our team will contact you regarding the same if necessary.

Any prepaid orders which are undelivered, will be reshipped at an additonal shipping cost of ₹100 (to be borne by the customer).

INTERNATIONAL: We don't ship internationally yet. We will inform you on the website when we will start shipping internationally!

PAYMENTS & CHARGES

We offer all payment options as listed here: Credit Cards, Debit Cards, Net Banking, Wallets, PayTM, Google Pay (GPay), PhonePe, Direct bank Transfers and COD. In case you need any help with any of the payment options, please do contact us on WhatsApp.

1. What are your online modes of payment?

You can pay using any of our wide variety of payments modes like Debit card, Credit card, Net banking, UPI, GPay, PayTM and Wallets that are supported on our website.

2. Is Cash on Delivery (COD) Service Available?

We offer COD shipping all over India with a fixed Cash on Delivery (COD) shipping charge of ₹50 on the orders below 1000/-.

3. What to do if the money gets debited and order confirmation is not received?

Please check your bank account for the next 10 mins, if the deducted amount is not reversed, please email us at contact@ilaira.in with your transaction details along with your name and email id that was used while attempting to place the order.

We will respond to your query as soon as possible (10 am to 6 pm during weekdays).

Do not worry! Your money is safe. It would be either credited to us or back to you.

4. Are there any other hidden charges?

There are no hidden charges applied for any purchase on our website. All the charges will be shown to you clearly before you make the payment.

EXCHANGE AND RETURNS

Did not like the styles you shopped from us? Changed your Mind? No Worries. We respect the fact that many a times you buy clothing but change your mind later and decide not to wear it. We do not want you to regret your purchase decision ever.

We value your money and we will not like you to spend your money in buying a product which you will never use. We offer a very simple and easy return policy to you. Please refer our Returns and Exchange page- https://www.ilaira.in/pages/exchange-or-return-policy for more details.

1. How to return the products?

We offer returns to our customers for all our products. The only condition is that you need to email us on contact@ilaira.in within 48 hours of product delivery so we can process the return request.

Do, share the photos and tags of the Product(s) you wish to return, along with the reason for return. Our team will reply back to you with the return process on your email within 48 hours.

2. What should I do after sending you the email?

Please wait for a reply from our team within 48 hours after sending your email. We will share the further steps with you on the email itself.

3. In case of return, how the shipping of the returned item will be done?

We will arrange a pickup for you, however, the charges for the return charges will be borne by the customer. We will return the amount after deducting the pickup charges.

4. How will I get my refund?

We deduct ₹50/- shipping charges for all Cash on Delivery orders as we bear Cash handling charges for the same.

Prepaid Returns within India - Orders where a customer returns 1 product out of 2 or multiple products, no amount is deducted while giving refunds as we assume such an order as a partially successful order.

5. When will I get my refund?

After passing all quality checks, it will take 7 to 10 working days to refund the amount after receiving the product.

6. How can I cancel my order?

Orders can only be cancelled before they are shipped. Once shipped, no order cancellation requests are accepted.

For COD orders, we will call you for order confirmation before shipping.

Prepaid orders cancelled before shipping will be refunded in full but if you choose to cancel it after shipping, 100/- will be deducted from your amount and rest will be refunded to you on the provided details.

Accepted Answer

As soon as the order is shipped from our warehouse, you will receive an email with your tracking number and an active link to track it live. We urge you to enter your email id while placing the order to get all updates related to your order.

3. At what time of the day will my order be delivered?

Once your package is Out for delivery, you will receive a call from our logistics partner for the delivery of your order. They will be able to confirm the time of delivery.

Packages are delivered using an OTP for verification and we request you to keep you phone handy while receiving the package for OTP verification purpose.

4. What will happen if I miss my order/package delivery?

Do not worry! Every order is attempted thrice for delivery before it returns to our warehouse. So, you have another chance! Don’t miss it again! Our team will contact you regarding the same if necessary.

Any prepaid orders which are undelivered, will be reshipped at an additonal shipping cost of ₹100 (to be borne by the customer).

INTERNATIONAL: We don't ship internationally yet. We will inform you on the website when we will start shipping internationally!

PAYMENTS & CHARGES

We offer all payment options as listed here: Credit Cards, Debit Cards, Net Banking, Wallets, PayTM, Google Pay (GPay), PhonePe, Direct bank Transfers and COD. In case you need any help with any of the payment options, please do contact us on WhatsApp.

1. What are your online modes of payment?

You can pay using any of our wide variety of payments modes like Debit card, Credit card, Net banking, UPI, GPay, PayTM and Wallets that are supported on our website.

2. Is Cash on Delivery (COD) Service Available?

We offer COD shipping all over India with a fixed Cash on Delivery (COD) shipping charge of ₹50 on the orders below 1000/-.

3. What to do if the money gets debited and order confirmation is not received?

Please check your bank account for the next 10 mins, if the deducted amount is not reversed, please email us at contact@ilaira.in with your transaction details along with your name and email id that was used while attempting to place the order.

We will respond to your query as soon as possible (10 am to 6 pm during weekdays).

Do not worry! Your money is safe. It would be either credited to us or back to you.

4. Are there any other hidden charges?

There are no hidden charges applied for any purchase on our website. All the charges will be shown to you clearly before you make the payment.

EXCHANGE AND RETURNS

Did not like the styles you shopped from us? Changed your Mind? No Worries. We respect the fact that many a times you buy clothing but change your mind later and decide not to wear it. We do not want you to regret your purchase decision ever.

We value your money and we will not like you to spend your money in buying a product which you will never use. We offer a very simple and easy return policy to you. Please refer our Returns and Exchange page- https://www.ilaira.in/pages/exchange-or-return-policy for more details.

1. How to return the products?

We offer returns to our customers for all our products. The only condition is that you need to email us on contact@ilaira.in within 48 hours of product delivery so we can process the return request.

Do, share the photos and tags of the Product(s) you wish to return, along with the reason for return. Our team will reply back to you with the return process on your email within 48 hours.

2. What should I do after sending you the email?

Please wait for a reply from our team within 48 hours after sending your email. We will share the further steps with you on the email itself.

3. In case of return, how the shipping of the returned item will be done?

We will arrange a pickup for you, however, the charges for the return charges will be borne by the customer. We will return the amount after deducting the pickup charges.

4. How will I get my refund?

We deduct ₹50/- shipping charges for all Cash on Delivery orders as we bear Cash handling charges for the same.

Prepaid Returns within India - Orders where a customer returns 1 product out of 2 or multiple products, no amount is deducted while giving refunds as we assume such an order as a partially successful order.

5. When will I get my refund?

After passing all quality checks, it will take 7 to 10 working days to refund the amount after receiving the product.

6. How can I cancel my order?

Orders can only be cancelled before they are shipped. Once shipped, no order cancellation requests are accepted.

For COD orders, we will call you for order confirmation before shipping.

Prepaid orders cancelled before shipping will be refunded in full but if you choose to cancel it after shipping, 100/- will be deducted from your amount and rest will be refunded to you on the provided details.

Accepted Answer

Once your package is Out for delivery, you will receive a call from our logistics partner for the delivery of your order. They will be able to confirm the time of delivery.

Packages are delivered using an OTP for verification and we request you to keep you phone handy while receiving the package for OTP verification purpose.

4. What will happen if I miss my order/package delivery?

Accepted Answer

Any prepaid orders which are undelivered, will be reshipped at an additonal shipping cost of ₹100 (to be borne by the customer).

INTERNATIONAL: We don't ship internationally yet. We will inform you on the website when we will start shipping internationally!

PAYMENTS & CHARGES

We offer all payment options as listed here: Credit Cards, Debit Cards, Net Banking, Wallets, PayTM, Google Pay (GPay), PhonePe, Direct bank Transfers and COD. In case you need any help with any of the payment options, please do contact us on WhatsApp.

1. What are your online modes of payment?

You can pay using any of our wide variety of payments modes like Debit card, Credit card, Net banking, UPI, GPay, PayTM and Wallets that are supported on our website.

2. Is Cash on Delivery (COD) Service Available?

We offer COD shipping all over India with a fixed Cash on Delivery (COD) shipping charge of ₹50 on the orders below 1000/-.

3. What to do if the money gets debited and order confirmation is not received?

Please check your bank account for the next 10 mins, if the deducted amount is not reversed, please email us at contact@ilaira.in with your transaction details along with your name and email id that was used while attempting to place the order.

We will respond to your query as soon as possible (10 am to 6 pm during weekdays).

Do not worry! Your money is safe. It would be either credited to us or back to you.

4. Are there any other hidden charges?

There are no hidden charges applied for any purchase on our website. All the charges will be shown to you clearly before you make the payment.

EXCHANGE AND RETURNS

Did not like the styles you shopped from us? Changed your Mind? No Worries. We respect the fact that many a times you buy clothing but change your mind later and decide not to wear it. We do not want you to regret your purchase decision ever.

We value your money and we will not like you to spend your money in buying a product which you will never use. We offer a very simple and easy return policy to you. Please refer our Returns and Exchange page- https://www.ilaira.in/pages/exchange-or-return-policy for more details.

1. How to return the products?

We offer returns to our customers for all our products. The only condition is that you need to email us on contact@ilaira.in within 48 hours of product delivery so we can process the return request.

Do, share the photos and tags of the Product(s) you wish to return, along with the reason for return. Our team will reply back to you with the return process on your email within 48 hours.

2. What should I do after sending you the email?

Please wait for a reply from our team within 48 hours after sending your email. We will share the further steps with you on the email itself.

3. In case of return, how the shipping of the returned item will be done?

We will arrange a pickup for you, however, the charges for the return charges will be borne by the customer. We will return the amount after deducting the pickup charges.

4. How will I get my refund?

We deduct ₹50/- shipping charges for all Cash on Delivery orders as we bear Cash handling charges for the same.

Prepaid Returns within India - Orders where a customer returns 1 product out of 2 or multiple products, no amount is deducted while giving refunds as we assume such an order as a partially successful order.

5. When will I get my refund?

After passing all quality checks, it will take 7 to 10 working days to refund the amount after receiving the product.

6. How can I cancel my order?

Orders can only be cancelled before they are shipped. Once shipped, no order cancellation requests are accepted.

For COD orders, we will call you for order confirmation before shipping.

Prepaid orders cancelled before shipping will be refunded in full but if you choose to cancel it after shipping, 100/- will be deducted from your amount and rest will be refunded to you on the provided details.

Accepted Answer

You can pay using any of our wide variety of payments modes like Debit card, Credit card, Net banking, UPI, GPay, PayTM and Wallets that are supported on our website.

2. Is Cash on Delivery (COD) Service Available?

Accepted Answer

We offer COD shipping all over India with a fixed Cash on Delivery (COD) shipping charge of ₹50 on the orders below 1000/-.

3. What to do if the money gets debited and order confirmation is not received?

Please check your bank account for the next 10 mins, if the deducted amount is not reversed, please email us at contact@ilaira.in with your transaction details along with your name and email id that was used while attempting to place the order.

We will respond to your query as soon as possible (10 am to 6 pm during weekdays).

Do not worry! Your money is safe. It would be either credited to us or back to you.

4. Are there any other hidden charges?

There are no hidden charges applied for any purchase on our website. All the charges will be shown to you clearly before you make the payment.

EXCHANGE AND RETURNS

Did not like the styles you shopped from us? Changed your Mind? No Worries. We respect the fact that many a times you buy clothing but change your mind later and decide not to wear it. We do not want you to regret your purchase decision ever.

We value your money and we will not like you to spend your money in buying a product which you will never use. We offer a very simple and easy return policy to you. Please refer our Returns and Exchange page- https://www.ilaira.in/pages/exchange-or-return-policy for more details.

1. How to return the products?

We offer returns to our customers for all our products. The only condition is that you need to email us on contact@ilaira.in within 48 hours of product delivery so we can process the return request.

Do, share the photos and tags of the Product(s) you wish to return, along with the reason for return. Our team will reply back to you with the return process on your email within 48 hours.

2. What should I do after sending you the email?

Please wait for a reply from our team within 48 hours after sending your email. We will share the further steps with you on the email itself.

3. In case of return, how the shipping of the returned item will be done?

We will arrange a pickup for you, however, the charges for the return charges will be borne by the customer. We will return the amount after deducting the pickup charges.

4. How will I get my refund?

We deduct ₹50/- shipping charges for all Cash on Delivery orders as we bear Cash handling charges for the same.

Prepaid Returns within India - Orders where a customer returns 1 product out of 2 or multiple products, no amount is deducted while giving refunds as we assume such an order as a partially successful order.

5. When will I get my refund?

After passing all quality checks, it will take 7 to 10 working days to refund the amount after receiving the product.

6. How can I cancel my order?

Orders can only be cancelled before they are shipped. Once shipped, no order cancellation requests are accepted.

For COD orders, we will call you for order confirmation before shipping.

Prepaid orders cancelled before shipping will be refunded in full but if you choose to cancel it after shipping, 100/- will be deducted from your amount and rest will be refunded to you on the provided details.

Accepted Answer

Please check your bank account for the next 10 mins, if the deducted amount is not reversed, please email us at contact@ilaira.in with your transaction details along with your name and email id that was used while attempting to place the order.

We will respond to your query as soon as possible (10 am to 6 pm during weekdays).

Do not worry! Your money is safe. It would be either credited to us or back to you.

4. Are there any other hidden charges?

Accepted Answer

There are no hidden charges applied for any purchase on our website. All the charges will be shown to you clearly before you make the payment.

EXCHANGE AND RETURNS

Did not like the styles you shopped from us? Changed your Mind? No Worries. We respect the fact that many a times you buy clothing but change your mind later and decide not to wear it. We do not want you to regret your purchase decision ever.

We value your money and we will not like you to spend your money in buying a product which you will never use. We offer a very simple and easy return policy to you. Please refer our Returns and Exchange page- https://www.ilaira.in/pages/exchange-or-return-policy for more details.

1. How to return the products?

We offer returns to our customers for all our products. The only condition is that you need to email us on contact@ilaira.in within 48 hours of product delivery so we can process the return request.

Do, share the photos and tags of the Product(s) you wish to return, along with the reason for return. Our team will reply back to you with the return process on your email within 48 hours.

2. What should I do after sending you the email?

Please wait for a reply from our team within 48 hours after sending your email. We will share the further steps with you on the email itself.

3. In case of return, how the shipping of the returned item will be done?

We will arrange a pickup for you, however, the charges for the return charges will be borne by the customer. We will return the amount after deducting the pickup charges.

4. How will I get my refund?

We deduct ₹50/- shipping charges for all Cash on Delivery orders as we bear Cash handling charges for the same.

Prepaid Returns within India - Orders where a customer returns 1 product out of 2 or multiple products, no amount is deducted while giving refunds as we assume such an order as a partially successful order.

5. When will I get my refund?

After passing all quality checks, it will take 7 to 10 working days to refund the amount after receiving the product.

6. How can I cancel my order?

Orders can only be cancelled before they are shipped. Once shipped, no order cancellation requests are accepted.

For COD orders, we will call you for order confirmation before shipping.

Prepaid orders cancelled before shipping will be refunded in full but if you choose to cancel it after shipping, 100/- will be deducted from your amount and rest will be refunded to you on the provided details.

Accepted Answer

We offer returns to our customers for all our products. The only condition is that you need to email us on contact@ilaira.in within 48 hours of product delivery so we can process the return request.

Do, share the photos and tags of the Product(s) you wish to return, along with the reason for return. Our team will reply back to you with the return process on your email within 48 hours.

2. What should I do after sending you the email?

Please wait for a reply from our team within 48 hours after sending your email. We will share the further steps with you on the email itself.

3. In case of return, how the shipping of the returned item will be done?

We will arrange a pickup for you, however, the charges for the return charges will be borne by the customer. We will return the amount after deducting the pickup charges.

4. How will I get my refund?

We deduct ₹50/- shipping charges for all Cash on Delivery orders as we bear Cash handling charges for the same.

Prepaid Returns within India - Orders where a customer returns 1 product out of 2 or multiple products, no amount is deducted while giving refunds as we assume such an order as a partially successful order.

5. When will I get my refund?

After passing all quality checks, it will take 7 to 10 working days to refund the amount after receiving the product.

6. How can I cancel my order?

Orders can only be cancelled before they are shipped. Once shipped, no order cancellation requests are accepted.

For COD orders, we will call you for order confirmation before shipping.

Prepaid orders cancelled before shipping will be refunded in full but if you choose to cancel it after shipping, 100/- will be deducted from your amount and rest will be refunded to you on the provided details.

Accepted Answer

Please wait for a reply from our team within 48 hours after sending your email. We will share the further steps with you on the email itself.

3. In case of return, how the shipping of the returned item will be done?

We will arrange a pickup for you, however, the charges for the return charges will be borne by the customer. We will return the amount after deducting the pickup charges.

4. How will I get my refund?

We deduct ₹50/- shipping charges for all Cash on Delivery orders as we bear Cash handling charges for the same.

Prepaid Returns within India - Orders where a customer returns 1 product out of 2 or multiple products, no amount is deducted while giving refunds as we assume such an order as a partially successful order.

5. When will I get my refund?

After passing all quality checks, it will take 7 to 10 working days to refund the amount after receiving the product.

6. How can I cancel my order?

Orders can only be cancelled before they are shipped. Once shipped, no order cancellation requests are accepted.

For COD orders, we will call you for order confirmation before shipping.

Prepaid orders cancelled before shipping will be refunded in full but if you choose to cancel it after shipping, 100/- will be deducted from your amount and rest will be refunded to you on the provided details.

Accepted Answer

We deduct ₹50/- shipping charges for all Cash on Delivery orders as we bear Cash handling charges for the same.

Prepaid Returns within India - Orders where a customer returns 1 product out of 2 or multiple products, no amount is deducted while giving refunds as we assume such an order as a partially successful order.

Accepted Answer

5. When will I get my refund?

After passing all quality checks, it will take 7 to 10 working days to refund the amount after receiving the product.

6. How can I cancel my order?

Orders can only be cancelled before they are shipped. Once shipped, no order cancellation requests are accepted.

For COD orders, we will call you for order confirmation before shipping.

Prepaid orders cancelled before shipping will be refunded in full but if you choose to cancel it after shipping, 100/- will be deducted from your amount and rest will be refunded to you on the provided details.

Accepted Answer

Orders can only be cancelled before they are shipped. Once shipped, no order cancellation requests are accepted.

For COD orders, we will call you for order confirmation before shipping.

Prepaid orders cancelled before shipping will be refunded in full but if you choose to cancel it after shipping, 100/- will be deducted from your amount and rest will be refunded to you on the provided details.

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Frequently Asked Questions

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PAYMENTS & CHARGES

EXCHANGE AND RETURNS

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